I sent this yesterday after MAC responded to my post on their Facebook page:
Hi MAC,
Hi MAC,
I am a freelance makeup artist, and have been a MAC pro member for awhile now. Unfortunately, I do not live within 5 hours of a MAC store where I can shop in person, so I was super excited to see that there were a couple MAC stores in Phoenix, which I would be passing through on my honeymoon last week.
My husband was sweet/tolerant enough to take me to the Biltmore Fashion Park Store in 100+ degree heat so I could actually buy some products for my kit in person rather than always having to order online. This was a big highlight for me and he was excited to spend some money on me to spoil me for our honeymoon.
I had forgotten my MAC pro card at home, but I had my pro number which I looked up online (xxxxxxxxxx), and was ready to present that as proof of my membership. Unfortunately, when I asked a MAC rep at the store, she bluntly told me "sorry, we need the actual card" and that was the end of the discussion. No explanation. She wouldn't even *look* at my membership number to verify it, or let me prove to her I was a member by logging on to the MACpro website on my mobile. No card, no deal.
I was so disappointed and shocked, we left immediately. Hubby was upset that they'd treated me so carelessly and quite honestly I felt like I wanted to cry. I've been a loyal MAC fan and pro user for a long time, and to be treated like I was a nobody and a nuisance, when I had taken time out of my *honeymoon* to go there and had intended to spend hundreds of dollars on products, really hurt.
Thank you for responding to my post on Facebook. I hope the staff at this store can improve their customer service for the good of the brand.
Sincerely,
Alycen Treloar
NinjaGlamour Beauty
UPDATE: MAC never responded to my email, not even an autoresponder. :(
No comments:
Post a Comment